Help

Frequently asked questions

The questions we’re asked most often, organised by topic. If you can’t find your answer, call us on 910 391 673 or email us at laimprenta@laimprenta.org.

Quotes

How do I get a quote?

Fill in the quote form, call us on 910 391 673, email us at laimprenta@laimprenta.org or message us on WhatsApp [PENDIENTE: número de WhatsApp]. The more details you give us (product, quantity, size, paper and when you need it), the more accurate your quote will be.

Does asking for a quote commit me to anything?

No. It’s a free, no-obligation quote: take your time to look it over, then decide.

How quickly do you reply?

[PENDIENTE: tiempo de respuesta a presupuestos]. If it’s urgent, call us.

Why are there no prices on the website?

Because every job is different: the price depends on the quantity, size, paper, finishes and turnaround. We’d rather give you a quote tailored to your job.

Can I ask for a quote if I don’t have a design yet?

Yes. Tell us your idea and, if you need us to design it, say so in your request

Files

What format should I send my file in?

Ideally as a high-quality PDF, with bleed and embedded fonts. The form also accepts JPG, PNG, TIF, AI, EPS and ZIP files. Read the guide

How do I send you large files?

You can upload up to 5 files of 10 MB each through the form. If they’re larger, upload them to WeTransfer or Google Drive and paste the link into the “Link to files” field

Do you check my file before printing?

Yes. If we spot anything that could cause problems, such as low resolution, missing bleed or fonts that aren’t embedded, we’ll let you know before we print.

Do you have templates?

Yes. In “Preparing your files” you’ll find PDF templates for business cards, A4, A5, DL tri-fold leaflets and roll-up banners

What if my file isn’t ready?

Our design and layout service will prepare it for you

Turnaround, rush jobs and collection

How long does a job take?

It depends on the product, the quantity and the finishes; we’ll give you the turnaround time in your quote. Typical turnaround times: [PENDIENTE: plazos orientativos por tipo de trabajo].

Do you take on rush jobs?

Yes. Place your order before [PENDIENTE: hora límite de urgencias] and we’ll confirm whether we can have it ready in time. Find out more about Express printing

Can I collect my order from your premises?

[PENDIENTE: confirmar recogida en el local y horario]. We’re at C/ Majadahonda Nº 9, 28925 Alcorcón (Ventorro del Cano).

Do you offer delivery or shipping?

[PENDIENTE: entregas, envíos y zona]

What are your opening hours?

[PENDIENTE: horario]

Materials and finishes

What papers do you have?

[PENDIENTE: papeles y gramajes habituales]. If you’re not sure which to choose, tell us what the job is for and we’ll advise you.

Can I see paper samples before I decide?

[PENDIENTE: confirmar muestras de papel en el local]

What finishes do you offer?

[PENDIENTE: confirmar acabados disponibles]. You’ll find them explained on our Finishing and binding page

Do you print on recycled or certified paper?

[PENDIENTE: papeles reciclados o certificados disponibles]

Do you print on banners, vinyl or rigid materials?

Yes. In our Large format category you’ll find banners, roll-up banners, vinyl graphics and rigid signs

Payment and invoicing

What payment methods do you accept?

[PENDIENTE: formas de pago]

Do I have to pay in advance?

[PENDIENTE: condiciones de pago (anticipo, pago a la recogida, empresas)]

Do you issue invoices?

Yes. When you confirm your order, give us your billing details: name or company name, tax ID number (NIF) and address.

Can I pay on the website?

No. The website is for requesting quotes and sending us files; we’ll explain how to pay when you confirm your order.